Return & Refund Policy

We want you to be completely satisfied with your KNKA air purifiers and dehumidifiers. If you're not happy with your purchase, we're here to help with our straightforward return and refund process.

Last updated: January 2025

30-Day Return Window

You have 30 days from the date of delivery to return your KNKA product for a full refund or exchange. This gives you plenty of time to test our air purifiers and dehumidifiers in your home environment.

What's Included in 30 Days

  • Full product testing in your home
  • Complete satisfaction evaluation
  • Air quality improvement assessment
  • Smart features compatibility check

Important Timeline

The 30-day period begins from your delivery date, not your order date. Please keep your delivery confirmation for reference.

Return Conditions

To ensure a smooth return process, please make sure your KNKA product meets these conditions:

Original Packaging

Product must be returned in the original box with all packaging materials, foam inserts, and protective wrapping.

Complete Accessories

All included accessories, filters, remote controls, power cords, and documentation must be included.

Resaleable Condition

Product should be in like-new condition with minimal signs of use. Clean the unit before returning.

No Damage

Product must be free from damage not related to normal testing and evaluation.

Special Considerations for Air Purifiers & Dehumidifiers

  • Filters: Original filters should be included, even if used during testing
  • Water Tanks: Empty and clean all water reservoirs in dehumidifiers
  • Smart Features: Remove the device from your Smart Life app account
  • Registration: Product registration does not affect return eligibility

How to Return Your Product

Follow these simple steps to return your KNKA air purifier or dehumidifier:

1

Contact Customer Service

Email us at service@knkaonline.com with your order number and reason for return.

2

Receive Return Authorization

We'll send you a Return Authorization (RA) number and detailed return instructions within 24 hours.

3

Package Your Product

Carefully repackage your product in the original box with all accessories and include the RA number.

4

Ship Back to Us

Use the prepaid return label we provide (for defective items) or ship at your expense for other returns.

Need Help with Your Return?

Our customer service team is available Monday-Friday, 9:00 AM - 6:00 PM EST

Contact Support

Refund Processing

Once we receive and inspect your returned product, we'll process your refund quickly and efficiently:

Inspection (1-2 Business Days)

We inspect your returned product to ensure it meets return conditions.

Approval Notification (Same Day)

You'll receive email confirmation once your return is approved.

Refund Processing (3-5 Business Days)

Refund is issued to your original payment method.

Bank Processing (2-10 Business Days)

Your bank or credit card company processes the refund.

Refund Details

Full Product Price

100% refund of the product purchase price

Original Shipping

Refunded for defective products only

Return Shipping

Customer responsibility unless product is defective

Taxes & Fees

All applicable taxes and fees refunded

Product Exchanges

Want to exchange your KNKA product for a different model? We make it easy to find the perfect air quality solution for your home.

Same Category Exchange

Exchange one air purifier for another, or one dehumidifier for another model in our lineup.

  • No additional processing fees
  • Pay only the price difference (if any)
  • Same 30-day return window applies

Cross-Category Exchange

Exchange an air purifier for a dehumidifier, or vice versa, based on your changing needs.

  • Full credit toward new product
  • Price difference refunded or charged
  • New 30-day return window starts

Exchange Process

Contact our customer service team at service@knkaonline.com to discuss exchange options. We'll help you find the perfect KNKA product for your specific air quality needs.

Returns vs. Warranty Claims

Understanding the difference between returns and warranty claims helps ensure you get the right solution:

Returns (30 Days)

Warranty Claims (2 Years)

Change of mind

Product doesn't meet expectations

Manufacturing defects

Product fails due to defects

Wrong size/model

Need different specifications

Performance issues

Product not working as designed

Full refund available

Get your money back

Repair or replacement

Fix or replace at no cost

Beyond 30 Days?

If your product develops issues after the 30-day return window, it may be covered under our 2-year warranty. Contact us to determine if your issue qualifies for warranty coverage.

Special Circumstances

We understand that sometimes special situations arise. Here's how we handle unique cases:

Damaged During Shipping

If your product arrives damaged, we'll provide a prepaid return label and expedited replacement at no cost to you. Contact us immediately with photos of the damage.

Wrong Product Shipped

If we ship the wrong product, we'll arrange immediate pickup and send the correct item with expedited shipping at no charge.

Holiday Returns

Products purchased between November 1st and December 31st have an extended return window until January 31st of the following year.

Bulk/Business Orders

Special return terms may apply to bulk orders or business purchases. Contact our business team for specific policies.

Questions About Returns?

Our customer service team is here to help make your return or exchange process as smooth as possible.

Start Your Return

Email Support

service@knkaonline.com

Response within 24 hours

Business Hours

Monday - Friday

9:00 AM - 6:00 PM EST

At KNKA, your satisfaction is our priority. We believe in the quality of our air purifiers and dehumidifiers, and we stand behind every product we sell. Keep Natural Keep Advancing with confidence.

Keep Natural Keep Advancing